okbe Privacy Policy

1 About This Policy

This Policy applies to all personal data processed by okbe in connection with the operation of its online betting and casino platform, including data collected through the website at https://okbe.onl, through our mobile-optimised interface, through customer support communications, and through interactions with our payment processing partners.

This Policy does not apply to third-party websites, applications or services that may be referenced or linked from the okbe platform. Those third parties operate under their own privacy frameworks, and okbe is not responsible for their data practices.

We review and update this Policy periodically to ensure it remains accurate and reflects any changes in our data practices, our service offering, or applicable data protection obligations. The Effective Date displayed at the top of this document indicates when the current version of the Policy took effect. Your continued use of the okbe platform following publication of a revised Policy constitutes your acceptance of the updated terms.

2 Personal Data We Collect

okbe collects personal data through several distinct channels. The categories of data we collect, and the context in which we collect them, are set out in the table below:

okbe does not collect sensitive categories of personal data (such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data) except where a Player voluntarily discloses such information in a support communication, in which case it is handled with particular care and deleted as soon as it is no longer needed.

3 How We Use Your Personal Data

okbe uses the personal data it collects for the following specific purposes:

• Account creation and management: To register your account, verify your identity, maintain your profile, and enable you to access all platform features.
• Age and identity verification: To confirm that you meet the minimum age requirement of 21 years and that you are who you claim to be, in fulfilment of our responsible gaming obligations.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay and card payment channels, and to maintain an accurate transaction record in your account wallet.
• Fraud and security monitoring: To detect unusual account activity, prevent unauthorised access, identify potential money laundering, and protect the integrity of the platform and its players.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour and to apply any deposit limits, loss limits or self-exclusion settings you have activated.
• Customer support: To respond to your enquiries, investigate complaints, and resolve disputes in a timely manner.
• Regulatory compliance: To meet our obligations under applicable laws, respond to lawful requests from competent authorities, and maintain records required for audit and compliance purposes.
• Platform improvement: To analyse aggregated, anonymised behavioural data to understand how the platform is used and to improve its functionality, performance and content.
• Direct communications: To send you transactional notifications (e.g., deposit confirmations, withdrawal status, security alerts) and, where you have opted in, promotional communications about relevant offers.

okbe does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where such processing is strictly necessary for fraud prevention, in which case you have the right to request a manual review of any automated decision affecting your account.

4 Legal Basis for Processing

okbe processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and okbe — including account management, payment processing and customer support — is carried out on the basis that it is necessary to deliver the services you have signed up for.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering obligations, age verification requirements, and responses to lawful authority requests, is carried out on the basis of legal obligation.
• Legitimate interests: Processing for fraud prevention, platform security, and analytical improvement of the platform is carried out on the basis of okbe's legitimate business interests, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for promotional marketing communications is carried out solely on the basis of your freely given, specific and informed consent, which you may withdraw at any time by contacting [email protected] or updating your account notification preferences.

5 Data Sharing and Disclosure

okbe does not sell, rent, or otherwise commercially disclose your personal data to unaffiliated third parties. We share your data only in the circumstances described below, and only to the minimum extent required for the stated purpose:

• Payment service providers: Your financial data is shared with licensed payment gateways (including bKash, Nagad, Rocket and Upay processing partners, Visa/Mastercard acquirers, and Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank and Sonali Bank where relevant) solely for the purpose of executing your deposit and withdrawal instructions.
• KYC and identity verification providers: Your identity documents and verification data are shared with specialist third-party KYC providers engaged by okbe to perform age and identity checks. These providers are contractually bound to process your data solely for verification purposes.
• Fraud prevention and security services: Certain technical data (IP addresses, device fingerprints, session patterns) may be shared with fraud detection services to protect the platform and all players from malicious activity.
• Game content providers: When you play a game hosted by a third-party provider (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe or Ezugi), a session token and anonymised player reference are shared with that provider to enable the game session. These providers do not receive your full identity or financial data.
• Legal and regulatory authorities: okbe may disclose your personal data to law enforcement agencies, regulatory bodies or courts where required by law, a valid legal order, or in connection with the prevention or investigation of suspected fraud, money laundering or other criminal activity.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of okbe's business, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

All third-party processors engaged by okbe are required to enter into data processing agreements that bind them to appropriate confidentiality and security obligations consistent with this Policy.

6 Data Retention

okbe retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory retention obligations, and to resolve any disputes or enforce our agreements. The specific retention periods we apply are as follows:

• Account and identity data: Retained for the duration of your account plus a minimum of five (5) years following account closure, in line with financial record-keeping and anti-money laundering requirements.
• Transaction records: Retained for a minimum of five (5) years following the date of each transaction, as required by financial compliance obligations.
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant verification process, whichever is later.
• Support communications: Retained for three (3) years following the closure of the relevant support case, unless the communication relates to a legal dispute, in which case it is retained until final resolution plus one (1) year.
• Technical and behavioural data: Retained for up to thirteen (13) months in identifiable form for analytics and fraud detection purposes, after which it is aggregated and anonymised.
• Marketing consent records: Retained for the duration of your consent and for three (3) years thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with okbe's data disposal procedures.

7 Cookies and Similar Technologies

okbe uses cookies and similar browser-based technologies to operate and improve the platform. A cookie is a small text file placed on your device by our web server. The cookies we use fall into the following categories:

• Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your login session, preserve your security token, and enable core features such as the account wallet display. You cannot opt out of these cookies while using the platform.
• Functional cookies: These cookies remember your preferences such as language selection and display settings, so that you do not need to re-enter them each time you visit. They persist for up to twelve months.
• Analytical cookies: We use anonymised analytics tools to understand aggregate usage patterns — such as which games are most popular, how long sessions last on average, and which pages generate the most support queries. The data collected is aggregated and cannot be used to identify you individually.
• Security and fraud prevention cookies: These cookies record device characteristics and session metadata to detect automated bot activity, credential stuffing attacks and other security threats. They are essential for protecting player accounts.

okbe does not use third-party advertising cookies, behavioural retargeting cookies, or social media tracking pixels. You may manage cookie settings through your browser preferences. Please note that disabling strictly necessary cookies will prevent you from accessing your okbe account.

8 Security Measures

okbe employs a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption on all data in transit between your device and the okbe servers.
• AES-256 encryption for sensitive data stored at rest, including identity documents and payment references.
• One-way cryptographic hashing of all account passwords — okbe staff cannot read your password in plain text.
• Role-based access controls ensuring that okbe staff can only access personal data that is directly relevant to their job function.
• Regular security audits, penetration testing and vulnerability assessments conducted by independent specialists.
• Automated intrusion detection systems that generate real-time alerts for suspicious access patterns.
• Secure, offsite data backups with tested recovery procedures.
• Staff training on data protection obligations and secure data handling practices.

While okbe takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, okbe will notify affected players without undue delay and will take all necessary remedial action.

9 Your Data Protection Rights

As a player on the okbe platform, you hold the following rights in respect of your personal data. These rights are exercisable by contacting okbe at [email protected] with a clear description of your request and sufficient information to verify your identity:

• Right of access: You may request a copy of the personal data okbe holds about you, together with information about how it is processed.
• Right to rectification: You may request that we correct any personal data that is inaccurate or incomplete.
• Right to erasure: In certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected — you may request deletion of your personal data. Please note that this right may be limited by our legal retention obligations.
• Right to restrict processing: You may ask us to pause the processing of your personal data while the accuracy of the data or the legitimacy of our processing is under review.
• Right to data portability: You may request a copy of the personal data you have provided to us in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for fraud detection purposes, unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

okbe will respond to all verified data rights requests within thirty (30) calendar days. In complex cases, this period may be extended by a further two months, in which case we will notify you of the extension and the reason for it within the initial thirty-day window.

10 Children and Underage Users

The okbe platform is strictly intended for adults aged 21 years and above. okbe does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory component of the account registration and KYC process, and accounts found to belong to underage users will be closed immediately and any balance forfeited in accordance with the Terms & Conditions.

If you are a parent or guardian and believe that a minor has created an okbe account or provided personal data to the platform without your knowledge, please contact us immediately at [email protected]. We will promptly investigate the matter and, if confirmed, delete all personal data associated with the underage account.

11 Third-Party Links and Services

The okbe platform may contain references to or integrations with third-party game providers, payment services and analytics tools. When you interact with a third-party game environment or payment gateway, you are subject to that third party's own privacy policy and data practices. okbe is not responsible for the privacy practices of third-party services and encourages you to review the relevant privacy policies before interacting with any third-party component.

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi operate under their own data protection frameworks. When a game session is initiated on the okbe platform, those providers receive only the minimum session data necessary to run the game — they do not receive your full name, payment details, or contact information from okbe.

12 Changes to This Privacy Policy

okbe reserves the right to modify this Privacy Policy at any time. When we make a material change — meaning a change that significantly affects how we collect or use your personal data — we will update the Effective Date at the top of this document and notify registered players by email to their registered address at least seven (7) days before the revised Policy takes effect.

For minor changes (such as corrections of typographical errors, clarifications that do not alter the substance of the Policy, or updates to contact information), we may update this page without providing advance notice. We therefore encourage you to review this page periodically to stay informed of how okbe is protecting your information.

Your continued use of the okbe platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must cease using the platform and may request account closure in accordance with Section 14 of the Terms & Conditions.

13 Contact and Complaints

If you have questions, concerns or complaints about this Privacy Policy or about how okbe processes your personal data, please contact our support team using the details below. We take all privacy-related enquiries seriously and will respond within a reasonable timeframe:

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (UTC+6)
• Response target: We aim to acknowledge all privacy enquiries within 48 hours and to resolve them within 30 calendar days
• Language of response: English

If you are not satisfied with our response to your complaint, you have the right to escalate the matter through appropriate legal channels available in your jurisdiction. okbe will cooperate fully with any competent authority investigation into its data practices.

For general platform questions not related to data protection, please refer to the FAQ page. For information about responsible gambling tools and self-exclusion, please visit the Responsible Gaming page.